Customer Care FAQs - Moissanite Engagement Rings

Customer Care FAQs

   
 

How Long Will It Take To Craft My Ring?

What Kind Of Warranty Do You Offer?

Do You Craft Engagement Rings For International Customers?

When you approve your design, we will begin crafting your custom ring. All our rings are made to order and are usually ready in 4-6 weeks.
All our Moissanite engagement rings come with a lifetime quality guarantee on their brilliance and fire. 

Yes! We’ll design, craft and ship Moissanite engagement rings to customers worldwide.

Just remember to allow extra time for shipping to your international postal address.

 

My Purchase Is A Surprise For My Partner. How Can We Keep It A Secret?

What If I Want To Return My Ring?

Can I Resize My Ring Later?

Our final products are always packaged discreetly for understandably secretive purposes!

We know that the surprise is part of the purchase, doing everything we can to make that gift-giving moment as special as possible.

Due to our moissanite engagement rings being highly-customised, we unfortunately can’t offer any type of returns policy.

We’ll always make sure you’re completely satisfied with our final design prior to commencing any craftwork on your products.

Of course!

We offer one complimentary resize within 6 months of collection on all our Moissanite engagement rings.

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