Return Policy
Every ring is custom made for you. If there is a fault, we will make it right.
Returns for faults
Made to order for you. We accept returns for faults; we do not offer change-of-mind returns or exchanges on custom-made pieces. Your rights under Australian Consumer Law remain unchanged.
Contact us with your order number and photos of the issue so we can arrange an assessment. A confirmed fault is resolved through repair, replacement or refund as appropriate under Australian Consumer Law.
Lifetime craftsmanship care
Lifetime craftsmanship warranty. Manufacturing faults are repaired at no charge for life. Damage from everyday wear or accidents is repaired at cost price, with a quote for your approval before work begins.
Eligible gemstones retain lifetime cover for their optical properties. See our full warranty policy for coverage and conditions.
Return postage
You pay postage to send your ring to us; we cover postage back to you. For a confirmed fault, we also reimburse reasonable inbound postage costs as required by Australian Consumer Law. Please contact us before posting and keep your postage receipt.
How to return your ring
- Email customers@moissaniteengagementrings.com.au with your order number and the reason for return. Contact us before posting so we can confirm the return details.
- Use protective packaging inside an outer mailer. For security, do not write “jewellery” on the packaging.
- Send to M.E.R., Level 7, 80 Dorcas Street, Southbank, VIC 3006 using a tracked, signature-required service.
- Keep your tracking number and postage receipt until we confirm receipt.
Resizing
One complimentary resize within 12 months of purchase, up to four sizes on most rings or two sizes on rings with stones set into the band, subject to the material and design. You cover postage to us; we cover postage back to you. See our care and resizing terms.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.